Return and Exchange Policy
Our commitment is to provide the highest levels of service, in order to ensure customer satisfaction.
1- In case of any manufacturing defect or damage in the product:
Customers of Merzab have the right to exchange / return the product that contains a manufacturing defect or damage without shipping fees, provided that the product is packaged and in its original condition, with the purchase invoice, within 3 days from the date of receiving the product. The customer also has the right to choose one of the following options after Merzab receives the product and verifies that it meets the conditions:
- Refund the value of the product via bank transfer, and this process takes from 7 to 14 working days from the arrival of the order to the store.
- Replace the damaged product with any new product of the same value.
Returns do not include the payment method via Tabi, Tamara, or Payoneer‼️
2- Secondly, if the customer wishes to exchange / return the product without any manufacturing defect:
Merzab customers have the right to exchange / return the product provided that it is packaged and in its original condition, with the purchase invoice, within 24 hours from the date of receiving the product. Exchange must be within 3 days from the date of receiving the product, and the customer bears the shipping costs in this case.
(Refund value 50 riyals)
(Exchange value 60 riyals)
3- Thirdly: If the customer’s invoice includes free shipping, and they want to return some or all products, the customer bears the cost of the free delivery plus the return cost.
4- Fourth: In case of order cancellation or return, any services such as (packaging and special additions) will be charged.
5- Fifth: If the watch is within the warranty period and marked as non-returnable or non-exchangeable.
6- Sixth: Shipping fees after printing the shipping label are non-refundable.
7- Seventh: Shipping and cash on delivery fees are non-refundable.
8- Eighth: When choosing (Express Delivery), delivery is within 48 hours. If not received and returned to the store, new delivery charges will be applied.
The consumer is not entitled to return the product in the following cases:
1- If the product was manufactured based on the consumer’s request or according to specifications they set, except for products with a defect or that violated the specifications set by the consumer.
